Refund Policy

ByGift (“ByGift”, “we”, “our”, or “us”) provides digital, instant-redeemable gift cards for special occasions and creator support. This Refund Policy explains when refunds may or may not be issued for purchases made on www.bygift.app or through the ByGift platform.

By using ByGift, you agree to this Refund Policy.

1. Nature of ByGift Gift Cards

All ByGift gift cards are:

1. Digital products — issued electronically with no physical form.
2. Electronically delivered — sent instantly via the platform after payment confirmation.
3. Instant-redeemable — available for use immediately upon delivery.
4. Intended for immediate use — designed to be redeemed as soon as received.
5. Consumed upon delivery or redemption — once delivered or redeemed, the value is considered used.

2. Non-Refundable Gift Cards

No refunds will be issued if:

1. The gift card has been successfully delivered
2. The gift card has been redeemed or used, whether in full or in part
3. The recipient has accessed or claimed the gift card
4. The gift card was purchased intentionally and correctly
5. The user changes their mind after purchase
6. The gift card was sent to the correct recipient details provided by the purchaser

3. Instant Redemption Policy

ByGift gift cards are instant-redeemable.
This means:

1. Redemption may occur immediately after delivery
2. Redemption may occur automatically upon recipient access
3. Once redeemed, the gift card cannot be reversed, cancelled, or refunded

4. Eligible Refund Cases (Limited)

Refunds may only be considered in the following rare situations:

1. The gift card was not delivered due to a verified system failure
2. The payment was successfully charged but the gift card was never issued
3. A duplicate charge occurred due to a technical error
4. The transaction is proven to be unauthorized or fraudulent, subject to investigation

5. Ineligible Refund Cases

Refunds will not be issued for:

1. Gift cards that were delivered successfully
2. Gift cards that were redeemed
3. Incorrect recipient details provided by the purchaser
4. Accidental purchases
5. Dissatisfaction with the gift or recipient reaction
6. Delayed redemption by the recipient
7. Currency exchange differences or fees
8. Promotional or discounted gift cards

6. Refund Request Process

If you believe your purchase qualifies for a refund under Section 4, you must:

1. Contact ByGift Support within 48 hours of the transaction
2. Provide:
   1. Transaction ID
   2. Registered email address
   3. Description of the issue
3. Allow time for investigation

Contact:

1. Email: support@bygift.app
2. Website: www.bygift.app

7. Refund Processing Time

If a refund is approved:

1. Refunds are issued to the original payment method
2. Processing time may take 5–10 business days, depending on your payment provider
3. Transaction fees may be non-refundable

8. Chargebacks & Disputes

Unauthorized chargebacks may result in:

1. Account suspension or termination
2. Loss of access to ByGift services
3. Investigation and documentation submission to payment processors

9. Compliance & Legal Rights

This Refund Policy complies with:

1. Digital goods regulations
2. Payment processor requirements
3. Applicable consumer protection laws

10. Policy Changes

ByGift reserves the right to update or modify this Refund Policy at any time.
Changes will be effective immediately upon posting on our website.

11. Contact Information

For questions regarding this Refund Policy:
ByGift Support
📧 support@bygift.app
🌐 www.bygift.app