Refund Policy

2. Experience-Based Access Model

ByGift operates a direct access model:

1. A user selects a digital event or experience
2. The user completes a purchase
3. Access to that event is provided immediately within the ByGift platform
4. The user activates access and participates in the experience

Once access is provided and the service becomes available, the digital service is considered initiated and in the process of being fulfilled.

3. Right of Withdrawal (EU Consumers)

If you are a consumer in the European Economic Area, you may have a statutory right to withdraw from a digital purchase. However, by completing a purchase on ByGift, you expressly agree that:

1. The digital service begins immediately after purchase
2. Access to the selected experience is provided without delay
3. You request immediate performance of the service

As a result, your right of withdrawal is waived once the service has begun, in accordance with applicable consumer laws.

4. Non-Refundable Situations

Refunds will generally not be provided where:

1. Access to the experience has been delivered successfully delivered
2. The experience has been accessed, activated, or made available
3. The event has been accessed or participated in
4. The purchase was made intentionally and correctly
5. You change your mind after purchase
6. Incorrect recipient details were provided
7. You fail to attend or participate in a scheduled experience

Once access is made available, the transaction is considered final and non-reversible.

5. Eligible Refund Cases (Limited)

Refunds may only be considered in the following rare situations:

1. Access was not delivered due to a verified technical issue
2. Payment was processed but no access was delivered
3. A duplicate charge occurred due to a technical error
4. Transaction is proven to be unauthorized (e.g., account or payment method misuse), following investigation.

All refund requests are reviewed on a case-by-case basis.

6. Ineligible Refund Cases

Refunds will not be issued for:

1. Successfully delivered access to an experience
2. Activated or used access
3. Completed or partially accessed experiences
4. User errors (including incorrect email or recipient details)
5. Dissatisfaction with the event or experience
6. Failure to attend or participate
7. Promotional or discounted purchases

7. Refund Request Process

If you believe your purchase qualifies for a refund under Section 5, you must:

1. Contact ByGift Support within 48 hours of the transaction
2. Provide:
   1. Transaction ID
   2. Registered email address
   3. Description of the issue
3. Allow time for investigation

Contact:

8. Refund Processing Time

If a refund is approved:

1. Refunds are issued to the original payment method
2. Processing time may take 5–10 business days, depending on your payment provider
3. Transaction or processing fees may be non-refundable

9. Chargebacks & Disputes

Unauthorized or abusive chargebacks may result in:

1. Account suspension or termination
2. Loss of access to ByGift services
3. Investigation and submission of evidence to payment providers

We strongly encourage contacting ByGift Support before initiating a chargeback.

10. Compliance & Consumer Rights

This Refund Policy complies with:

1. Digital services regulations
2. Payment processor requirements
3. Applicable consumer protection laws

Where required by law, mandatory consumer rights will be honored. Nothing in this policy limits statutory rights that cannot be excluded.

11. Policy Changes

ByGift reserves the right to update or modify this Refund Policy at any time.
Changes will be effective immediately upon posting on our website.

12. Contact Information

For questions regarding this Refund Policy:
ByGift Support